Request:
A configurable option, so that when a ticket is being merged, it can be deleted automatically after it has been merged.
Why:
People sometimes send in new ticket via email (or log a new ticket via the portal) when they really should just be replying to their existing ticket. Sometimes it's understandable because they need to forward in a separate email, and that seems to be easier for them, than copying and pasting into the existing ticket.
In those situations, we merge the additional ticket into their first one. The merged ticket gets automatically closed. However, when you look at any reports of if you export ticket data, that ticket is going to count towards whatever metric you're looking at.
We don't consider those merged tickets as "new" tickets. So we manually delete them after they are merged.
The nice thing is that the ticket still isn't completely gone forever.
How
I could see this option being on the specific merge screens or a global setting option.
It could also be implemented as new "when any of these events occur" item in an observer rule.
