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Option to edit solution article while viewing it

Related products:Freshdesk
  • October 10, 2018
  • 2 replies
  • 37 views

We used Wordpress for years before migrating our knowledge base to FD earlier this year.  I loved being able to just click 'Edit' in the top ribbon while viewing a post (article) on WP.  The page would navigate to the admin view where I could make the needed changes and then save and publish.


Now, I will come across issues that need to be fixed, and I have to open a new tab, then manually search for the article and then open it in a new tab (so I dont get an obfuscated url that loses my place when the page is refreshed) and finally make the edits.  It is a much longer process, and is seemingly unnecessary. 


I believe there should be some sort of role within FD that grants a FD user access to see some sort of admin panel, or have added options when viewing solution articles so that they can quickly and efficiently edit them from the article itself.

edit_36036.png

2 replies

aravind.sundararajan
Skilled Expert
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Hello Colin,


Freshdesk also allows agents to switch to the agent portal and start editing the article right away. You'll find this option if you're already logged in as an agent and view the article on the customer portal (see screenshot below). 



Sorry that you haven't been able to spot this option earlier. We'll look into the possibilities of making it easily discoverable just as in Wordpress.


Cheers!




  • Author
  • Contributor
  • October 11, 2018

Aravind, thank you for pointing this out!  I've wished for this feature for ages. It was there all along...


Thanks