Option to filter all tickets based on created By agent

Hi,

I hope you are doing well :)

I understand that you want to filter tickets based on created agent. 

I'm afraid we do not support this feature at the moment. However, I will pass this feedback to the product team and we will definitely make some noise when this feature gets released. 

This requirement of yours has already been raised as a feature request to the product team and is in their backlog. I shall do a +1 on your behalf.

As a workaround you can make use of tags such that you are automatically adding tags using automation and later filtering those tickets based on tags. You can also refer to this article for additional details https://support.freshdesk.com/en/support/solutions/articles/196897-what-are-tags-how-can-i-add-merge-tags-

Feel free to respond to this thread for any queries :)

Thank you

@mahendarsingh Any update on requested feature?

Hi @dmakwana ,

I’m afraid this feature is not a part of our current product roadmap however in case there are any new updates you will be notified regarding the same also you can check https://www.freshworks.com/freshdesk/new-features/ for new updates. 

Hi Team,

We also requires this feature so we can know all ticket that has been created by specific agent.

Thank you.

@Ferryanto Your comments are also added as a part of the feedback provided on the feature request 

Thank you. 

​@mahendarsingh ,

Is there any update or timeline on this? There are many customers who are seeking this important feature to be part of their daily routine.

​@dmakwana 

Thank you for writing back. Upon checking I found that this feature request is not part of current product roadmap.