At the moment, you can create an automation rule to get notified when a customer completes the CSAT survey in general (CSAT survey options in Automations.png).
But unfortunately, you cannot create an automation rule for cases where the customer left a comment in a CSAT survey. This comment is only visible in the Report section within Freshdesk (CSAT survey comment in Report.png).
I don’t want to manually check the CSAT Report every day for possible comments left on a CSAT survey. Therefore, I would like to get notified whenever that happens.
