A long time ago in a company far, far away, I used a plugin for our ticketing system (I think it was Timezest) that let the Agent provide the Requester with selected timeframes for a follow up call or remote session. Once the Requester selected a time it was added to the Agent’s calendars in the ticketing system and in Outlook. It was a super-helpful tool that I’m surprised isn’t more ubiquitous.
Is this a functionality that could be built in natively, or could we get an integration with Timezest?
Thanks!
