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option to make ticket fields mandatory when tickets are solved.

Related products:Freshdesk
  • March 10, 2013
  • 1 reply
  • 35 views
R
Contributor

Hi there,


We would like our agents to enter the used time on each ticket.


Time entries can not be used as mandatory fields so we created a field "filled in time?", only visible for agents as a reminder.

Problem is that our agents do not close the tickets. Agents solve the tickets and our admin closes the tickets.


It would be nice if ticket fields could be set mandatory not only for creating a ticket and closing a ticket, but also when the state is changed to solving.


Thanks,


Remi

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You can set a field to be mandatory for agents before closing a ticket. This can be setup under Admin -> Ticket fields section. The behaviour will be retained for both the resolved & closed status.


Cheers!

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