Hi there,
We would like our agents to enter the used time on each ticket.
Time entries can not be used as mandatory fields so we created a field "filled in time?", only visible for agents as a reminder.
Problem is that our agents do not close the tickets. Agents solve the tickets and our admin closes the tickets.
It would be nice if ticket fields could be set mandatory not only for creating a ticket and closing a ticket, but also when the state is changed to solving.
Thanks,
Remi
+12Hello,
You can set a field to be mandatory for agents before closing a ticket. This can be setup under Admin -> Ticket fields section. The behaviour will be retained for both the resolved & closed status.
Cheers!
Making ticket fields mandatory before resolving a ticket would be a very useful feature. It would help ensure that all important information is completed before closing a ticket. This improvement could make ticket management more accurate and efficient.
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