New Idea

Option to Select all CAB Members in a Change Automation Approval Mail Action

Related products:Freshservice

Forum|Forum|4 years ago
April 1, 2022
2 replies
72 views

+3

kevinl-stcu
Contributor

When you send an approval email to a CAB group, it populates the CAB members section with all the currently existing members of that group.

If you add more members to that CAB group, it does not automatically add them to the workflow action, leaving you to remember you have to go edit those. Depending on how many workflows you have, and also depending on if others agents are adding users, this can have mixed results. It would be nice to have an option for “All CAB Group Members” or something similar to reduce the chances of the workflow missing CAB members.

+16

zachary.king
Top Contributor ⭐
Forum|Forum|4 years ago
April 4, 2022

Yes! This a great suggestion. Freshservice brought in the ability to create custom objects and references those objects in workflow automator which does a good job of removing the need to constantly update user information for, let’s say, a new HR Manager. Custom objects might be a workaround for this situation but it makes more sense to have that type of functionality within the already built change and release modules. Have to constantly update workflow automators for a large company could turn into a full time job. Let’s see if we an streamline that process some!

- Zach / ITOps Supervisor - ITSM