When an agent merges tickets, the browser would display the status of the parent ticket and give an option to set the status.
This feature would answer this common problem:
- Customer opens ticket
- Agent replies
- Ticket gets no reply so closed automatically
- Customer replies using a different email address
- The new reply opens a new ticket
- Agent merges the contact and the ticket
- When the new ticket is merged into the old, the agent doesn't realise that the old ticket is already closed.
- The new ticket is added to a closed ticket and both are forgotten.
