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Options before closing or resolving ticket

Related products:Freshdesk
  • June 22, 2018
  • 1 reply
  • 14 views
T
Apprentice

Hi


Could someone please advise me how i can get our system to not allow the closing or resolving of a ticket without adding time to a ticket.


Also is there a way i can change the default of billable to not billable?


thanks


Tim

1 reply

aravind.sundararajan
Skilled Expert
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Hello Tim,


If you're on the classic UI (and not on the MINT interface), this app could be handy to change the default time entry type.


As of now, the time entry cannot be made mandatory for the agents before resolving a ticket. We'll add it to our backlog and see if we can address this in future releases.


Cheers!

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