Hi,
So an example is when I add a private note and want to notify an agent, but their normal email address has an Out of Office so I don't want that to then reply notifying the customer but also I don't want an email just the In-App notification.
So maybe a Admin setting per module and/or when you choose the Agent to Notify it shows their name but also "In-App", "Email" or "Both" so you can choose as required.
Thanks
Dan
