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Options for Ticket reports showing ALL of the tags or ANY of the tags

Related products:Freshdesk
  • April 9, 2019
  • 1 reply
  • 33 views

Being able to show reports based on tag is very useful, but it would be more useful if you can choose how the tickets are narrowed with the tags given.

I would like the option to narrow the tickets down by requiring that BOTH or ALL of the tags entered be present on the ticket. Currently the report just shows all the tickets that have ANY of the tags entered.

This would be helpful for allowing multiple tags to be applied to a ticket while allowing a report to be as vague or specific as possible.

Thanks :)

1 reply

suprabha.somanathan
Community Debut

Hi Vito,

This is now feasible on Analytics. You could apply an advanced set of filters to match ANY/ALL of the added filters at a widget level.

Cheers!