Options to add agent to a ticket's watch list if they change things on that ticket. This includes creating a public or private message, changing a field value.
It'd be nice to break this up by the type of change. So someone who changes a pull-down choice doesn't get added to the list, but someone who creates a public message does.
This should be a per-user, not per-company, set of settings.
I have a request in Freshdesk for this, but I wanted others in the forum to see this request and hopefully share their feedback. My private ticket URL (for my reference and that of Freshdesk staff) is: https://support.freshdesk.com/support/tickets/1726811
