Skip to main content
New Idea

Options to Avoid Project Management Notification Spam

Related products:Freshservice
  • August 10, 2023
  • 1 reply
  • 51 views

dezarno
Contributor
Forum|alt.badge.img+1

Right now, individual emails are sent every time a project item is updated in any way. With projects that have cascading dates enabled and many predecessor/successor relationships, one schedule change can lead to several downstream changes which all in turn send out emails.

I would suggest the option of having certain email notification types (like changes in scheduling, assignment, etc.) to be sent as a daily/weekly digest. That way, as a project contributor/manager, instead of receiving many emails as a project is being updated, you would get a summary of the changes made that day.

For scheduling changes, it may make more sense to send out a summary of daily changes that have the latest change. This means if a project is going through a re-baselining and dates/times are being changed frequently during a single day, the person those tasks are assigned to would get a summary with the latest date that was set.

Additionally, I would suggest there be some way to quickly disable all/specific notifications or notification types for individual projects.

1 reply

farewr34
Community Debut
  • Community Debut
  • August 10, 2023

Your suggestion to implement a daily/weekly digest for certain email notification types is a practical and efficient approach to managing email overload in project management learn more.

With the current setup of receiving individual emails for every update, especially in projects with complex interdependencies, the volume of notifications can become overwhelming.