When you create/submit a new ticket you have the option to Add a new requester into the system at that time. See below.
However when you are editing an existing ticket you have no such option. See below.
Please add this option to add a new requester on the edit ticket page. Please!
+12Hello,
You'd now be able to add a new contact while editing the ticket. You can start typing the email address and if the contact doesn't exist, the agent would get a prompt to add the email as a new contact.
Cheers!
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