Order of messages within a ticket

@Mile; What OS/browser and version are you on? Please feel free to write us on apps@swedbyte.com instead for support

@Marcus - This new app works great, however when you click on the ticket, the system still automatically scrolls to the bottom, so now you have to scroll back up to see the latest correspondence. Is there a way to stop the auto scroll?

Is there anyway to suppress the "Expand" button?

Hi, 

I see this does not work with the new Freshdesk. Is there any workaround please?

This needs to be included in UI options for admin or individual users

The inability to sort message in reverse chronological order might drive us away from Freshdesk. It really doesn't seem like a big thing to implement as an option, and clearly a lot of your customers want it. 

@Jonas.hemgren: If you are still on the old interface of Freshdesk, our free app 'Reversed Search Order' makes this trick for you. Check it out here: https://apps.freshdesk.com/reversed_sort_order/

Unfortunately our app is not compatible with the Mint interface and also we can't update it to be, since the whole framework of Freshdesk is changed and the api doesn't allow UI interactions.

However, on a positive note, a little bird told me that we very soon will have a built in feature to handle the sort order in Mint, so please have some more patience and your prayers will be heard! :)

Unfortunately we are on the new Mint interface. 

That is positive news, let's hope it's sooner rather than later.

I sure hope this feature won't wait much longer. I'm actually pretty amazed that freshdesk haven't addressed this issue after all these years.. Someone on the board must have a very strong conviction that the sort order needs to be confusing. "It's supposed to be an adventure, exciting and fun to see if you can find the emails to respond to". Anyway, thanks swedbyte for telling us about the little bird. 

I agree with many others here: A possibility to sort the message in reverse chronological order (most recent message on top) would reduce the need of scrolling dramatically and ease the everyday work within Freshdesk. Please implement this function soon.

I think this should be a standard option and not something that every Freshdesk customer needs to install via a custom app (previously FreshPlug).

Yes, of course it should be per-user setting!

By the way, what interface are you talking about: is it only for agents? I am asking because we don't have real problem with this as agents, however it's our clients who are really in need of this feature. So we need this in client's interface firstly.

I definitely think that the ordering should be individual, so yes I vote for that you make it possible for agents to override the default ordering.

As a response to Denis Shilin: Every user (agent, admin, customer) should be able to control the ordering of the messages in my opinion. It should be a standard option for everyone.

Yes, absolutely! This feature must be available to agents and customers to set as they prefer. I would also suggest that it be a "toggle" button at the agent and customer view. We often pick up tickets from other agents and having the ability to quickly, and easily, toggle the view would be helpful.

Highly needed feature - just migrated from zendesk - its terrible to have last answer in the scrolling deeep - who made this?

Did this take 6 years to implement :| 

Aravind - does the original FreshPlug work for Freshdesk Mint? Thanks in advance. 

@Marcus@Aravind - Thank you both for your replies. I last implemented Freshdesk into a business prior to Mint, so that would totally make sense. Thank you for letting me know both. :) Many Thanks, Adam.