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Order posts to merged tickets by time posted, not by time merged

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  • December 2, 2014
  • 1 reply
  • 15 views

When merging tickets, all the posts belonging to the secondary ticket(s) are appended to the end of the primary ticket as a single bloc dated from the time of merging.  When the primary and secondary tickets have had some time overlap, this can make the order of the overall thread very confusing, as posts the overall thread are not necessarily in chronological order.


Please order all posts to merged tickets by chronological order of time posted, rather than by time merged.  At the very least, this should be an option.

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


The ticket merging has undergone few tweaks over the years and now it displays the messages in the secondary ticket in the correct chronological order. Only, the default note that gets added when you merge tickets, gets appended as the latest note.


Cheers!