It would be great if we could create/order view based on multiple factors...
i.e. all tickets in a view, ordered first by status (open then pending etc.), then ordered by priority (P1, P2, P3...) and then ordered by least active.
Essentially, I'd like 1 view, with the least active, P1 that is status open at the top, so that I could work down the list.
This would mean that the logic of which ticket each agent should pick up could be configured via the ticket view/filters AND would mean we could cut down on the number of ticket views/filters required.
