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Out of hours SMS

Related products:Freshdesk
  • February 4, 2013
  • 1 reply
  • 18 views
A
Apprentice

When tickets are raised out of hours it would be good to be able to get an SMS notification.


Are there any plans for this?

1 reply

aravind.sundararajan
Skilled Expert
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Hi Adi,


Although a native SMS feature isn't available, you can have a look at out integrations that will enable you to achieve this: SMS integrations


In addition to this, you can also trigger API calls using webhooks option in the automations ( Dispatchr and Observer ) to a SMS service provider with REST API.


Cheers!

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