Hello
It would be great if Managers can set Agent Shift times (For certain Days, Weeks, etc), and if Auto Assignment is enabled for a group, then agents in that group do not get assigned tickets outside of their shift times.
Same goes for Holidays, the Manager can add Agents Holidays into the calendar, so Agents dont get Auto Assigned Tickets whilst on leave or out the office.
I know you can manually toggle this on and off, but sometimes people forget or leave machines on and then there is an admin task for a manager to go and turn it off.
