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Submitted

Outgoing Email Blacklist needed

Related products:Freshservice
  • Aug 5, 2026 11:44 PM UTC
  • 2 replies
  • 18 views
Apprentice

We would like one single list of Contacts/emails we can maintain that will prevent outgoing emails of any and all types from being sent.

Currently, I have created several custom Automated Workflows that first check against a Contact List I have with no_reply and other vendor email addresses we don’t want to send mail to.  This prevents email loops between ours and vendor ticketing systems, sending to unmonitored mailboxes, etc.

It would be much simpler to have one central option to just block ALL outgoing emails from such a list, rather than having to create so many custom workflows for every email situation that comes up.

2 replies

kpatterson
Top Contributor ⭐
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  • kpattersonTop Contributor ⭐
  • Top Contributor ⭐
  • Sep 8, 2026 8:24 PM UTC

Would love to see this for preventing tickets from being opened as well -especially if we can pair it with a wild-card search on both email and subject.  A couple situations that would help with:

  •  We moved to Jira cloud and it was a game of whack-a-mole to prevent Jira from sending us spammy love-notes - each time from a slightly different email address so marking as spam or deactivating the “requestor’ didn’t help.
  • Preventing agent OOO messages from entering a ticket.  This doesn’t look good to customers plus, in a worst case situation, Freshservice has decided the agent truly responded on the ticket and therefor helpfully assigned it to them.  If not noticed, that leaves the ticket with no IT eyes on it for days at a time.
S Prakash
Community Manager
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  • S PrakashCommunity Manager
  • Community Manager
  • Sep 21, 2026 11:28 AM UTC

Hi Jeff,

We apologize for the inconvenience.

At the moment, there isn’t an option available in the Freshservice UI to maintain a central list of Contacts or email addresses that would automatically prevent all types of outgoing emails from being sent to those addresses.

Currently, the required email addresses would need to be handled through the respective workflow configurations.

Thank you!

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