Package Shipment Tracking

It would be nice to have a way to define packages being shipped to end-users and update the support tech when the tracking info shows the package has arrived. For instance, if I attach a UPS or FedEx tracking number, it will provide tracking updates as the package is updated by the carrier as a private note on the ticket. This will make it easier for large-scale shipment to remote users, like what many of us are facing right now in the wake of the pandemic.