I know it’s possible to add a note to the parent ticket which then is copied to the child as a private note but this is no use when we want to update all requesters to let them know how their issue is progressing.
It would be really useful if there was a way to add a public note to the parent ticket which then also added a public note to the child tickets. Currently we’re having to use bulk update which is very time consuming and clumsy.
Thanks
