We commonly have tickets that need different people/groups to do certain sections. Having the ability to create child tickets associated with the parent or master ticket would be a huge improvement.
Closed
Parent/Child Tickets
Why didn't I think of this?
Thus, it would allow freshdesk ticketing system to be used for limited PM organization. Awesome!
+12Sorry that this took a while to come. We already have this functionality as a plug-n-play app in our marketplace - https://apps.freshdesk.com/parent_child_tickets/
Cheers!
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