I believe it should be easier to attach a child ticket to a parent. Currently, you have to have the Parent ticket open and then add a child. It would be great if you could also add the parent from the child.
UI wise, this could function exactly the same as the current system to associate an incident with a Problem.
An entry for “Parent Incident” could be added to this list that works the same as the Problem one.
Thank you,
Hello Tyler,
To attach a child to a parent ticket, you can try using Link to a Parent App which you can find in the marketplace apps.
About this App:
Agents can now link an already existing ticket to a parent ticket as its child in Freshdesk. The app helps eliminate the need for creating a new child ticket every time an agent needs to associate an existing ticket to a parent ticket. With the app, the agent can label the concerned ticket as ‘Child’ by using the ‘Link to Parent’ button in the ticket sidebar.
The only limitation of the app is that only ten tickets can be connected to a parent ticket simultaneously.
Hello Tyler,
To attach a child to a parent ticket, you can try using Link to a Parent App which you can find in the marketplace apps.
About this App:
Agents can now link an already existing ticket to a parent ticket as its child in Freshdesk. The app helps eliminate the need for creating a new child ticket every time an agent needs to associate an existing ticket to a parent ticket. With the app, the agent can label the concerned ticket as ‘Child’ by using the ‘Link to Parent’ button in the ticket sidebar.
The only limitation of the app is that only ten tickets can be connected to a parent ticket simultaneously.
Thank you for the recommendation. Unfortunately I can’t seem to find that app so I’m guessing it isn’t supported for FreshService.
+2Associating a child to a Major Incident is just as difficult. Seems like all of these associations should be simplified.
+5It would be great if you could select multiple tickets from the ticket view and associate them to a problem / parent ticket. Currently its very long winded.
+3Bump and +1.
Currently if a big issue breaks, such as CrowdStrike the other week, we cannot spend the 30+ seconds it takes to navigate to the Parent ticket, then search for the ticket we already had open to set it as a child. Additionally we need to have the ability to bulk associate to a Parent or Major Incident.
These issues come at us fast and the solution needs to accomplished in seconds to allow us to triage.
Also the “Link to a Parent” app, while it sounds like a good start, appears to no longer be on the marketplace.
After the last update I lost the option to create a child ticket on service request and incidents. How do I get that function back?
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