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Pass in data (query strings) to Solutions Portal to pre-populate tickets

Related products:Freshdesk
  • May 4, 2018
  • 2 replies
  • 29 views

I would love to be able to add query strings and data to my Solutions Portal url when customers open it so that if they do end up clicking to open a ticket after browsing the solutions portal it will pre-populate with some helpful information about them. Like user-id, device, app version, etc

2 replies

aravind.sundararajan
Skilled Expert
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Hello,


For tickets created via portal, you can access key information about the user's device from the META tag on the ticket.



In addition to this information, Freshdesk also lists the articles that they have visited before raising a ticket. To know more about this feature, please read Customer Journey.


Cheers!


  • Author
  • Apprentice
  • July 19, 2018

Yay, I see this has been marked as implemented! Are there any docs on how to use it?