Hi all, hope you’re doing well.
In my Freshservice instance:
- Tickets have a custom lookup field Location
- Employee onboarding requests have a custom lookup field Location
- When an onboarding request is submitted by HR, one ticket is created for the account creation
- When the account creation ticket is raised, a workflow is executed to create an Active Directory account, move it to a specific organization unit (based on location) and add it to groups (based on location again)
Actually, from a ticket, I can only get onboarding request values (e.g. Location) as text in placeholders only which forces me to deal with API calls. It would be nice to be able to pass values from onboarding requests to tickets as object or be able to get these values as object from a workflow.
Example: be able to update the ticket location field with the onboarding request location field.
Would that be possible?
I’m using this community for the very first time, following advice from tech support. Hope this is the right place and way to proceed.
