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Paste images in Email Response

Related products:Freshdesk
  • November 1, 2012
  • 92 replies
  • 136 views
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92 replies

A
Contributor
  • ajohnson
  • Contributor
  • February 9, 2015

Hi Abishek,


This is terrific news.  Thanks again for helping push this item through.  Now I'll have to find a new feature to get behind.  :)

I
Community Debut
  • info_12613
  • Community Debut
  • February 10, 2015

@Campbell: I'm using OSX Yosomite 10.10.2 with the latest version of Chrome. Pasting works in this forum, but not in a ticket (when pressing CMD + V, it removes a line). I don't have extensions active in Chrome.



J
Contributor
  • joel.anderson
  • Contributor
  • February 11, 2015
Please add support for Safari as well

 

H
Community Debut
  • hemant
  • Community Debut
  • February 12, 2015

Support for Safari please.

C
Contributor

Should this feature work in Freshservice also? I cannot paste images into notes or replies using Chrome.


Thanks

A
Contributor
  • abishek
  • Contributor
  • March 2, 2015

Hi Mathias,


Can you raise a support ticket so that we can investigate this.

T
Contributor

This works for me...  in Chrome.  I see this is still 'Planned." - has it already been done, or does this feature only work within certain browsers?

S
Contributor

This function now no longer works for me.  Is everybody having the same problem?

D
Community Debut
  • deni
  • Community Debut
  • March 26, 2015

Yes, we are seeing an issue with pasting an image again.  It occurs when using the Snipping Tool or a Alt-PrtScr.  If I right-click on an existing image, copy, and then paste... that works fine.

M
Contributor

Hey guys,


Currently, we do have an issue in pasting images in the email responses, we're really sorry about that. But I'd like to tell you that we got our team working on a fix for this and we'll make sure we sort this out at the earliest possible. 


Please do bear with us until then, we'll keep you posted on any updates. 



A
Contributor

No way here with Chrome. Any idea?

R
Community Debut
  • robboyko
  • Community Debut
  • June 15, 2016

Any update on this issue? We need to be able to paste screen shots (images) into the body of email sent from the FD interface to clients.

E
Community Debut
  • erik.akerlund
  • Community Debut
  • September 5, 2016

This is still not working in Safari on macOS but working in Chrome. Please make sure this issue is prioritized since this is one of the most used features when replying to customers. Saving each file and importing it via 3-4 mouse clicks is not efficient!

rik
Community Debut
  • rik
  • Community Debut
  • May 21, 2017

Hi Guys, Any progress fixing this issue? Specially for Freshdesk I am using Opera while my main browser is safari (with keychain etc). 

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@Erik: It should work with Safari and for that matter, most of the browser versions. Let me know in case if it doesn't work in your version .


@Rik: Just tested out Opera 45 on Windows 10 and seems to be working fine . Can you give it a try and let us know the version and OS in case if it doesn't work out for you?


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
E
Community Debut
  • erik.akerlund
  • Community Debut
  • September 14, 2017

Hi @Aravind!


Unfortunately it doesn't work still. I am on latest macOS Sierra with Safari 10.1.2 but nothing happens when I copy an image from my clipboard directly into the response editor.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hi Erik,


I just tried it out with Safari 10.1 on macOS Sierra but tested it out with images from the mailbox / a public image . Can you shed more light on the image location from where you're trying to copy paste? Is it a local image on your system?


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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