Hi,
Our use case is that we have few agents working with FreshDesk on a daily basis.
Additionally we have some subject matter experts that handle 5-10 tickets a month.
We wanted to experts as agents but find it costly given they would answer only 5-10 tickets a month. We tried daily passes but this is quite inconvenient so agents are rather mailing experts and then responding their comments to clients (acting as a proxy).
Pay per action pricing on this additional users (i.e. per each ticket reply) would be great solution for us and I guess many companies who have people answering tickets sporadically. This way teams could collaborate better and FreshDesk could earn additional income - win win :)
