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Per contact CSAT average

Related products:Freshdesk
  • October 3, 2020
  • 1 reply
  • 13 views
J
Apprentice

 Hi,


I'm wondering if it's possible to have an average of all customer satisfaction responses for a contact and display that in a ticket?


For instance, (customer-1) responds to 3 different satisfaction surveys, I want to be able to take the rating from all three surveys and derive the average and then see that in their account - possibly with a customer field that could also be included in the ticket display.


Is this possible?  what features are needed to achieve this? Does it require the api and which account level would be needed? Thanks!

1 reply

A
Community Debut

Hello Jim,


We would not be able to display the average of all responses from a customer in a ticket. However, you could make use of the Customer Satisfaction report and customize the report to find the satisfaction level of the customer in terms of percentage based on the responses given within a specific time period. 


Cheers!

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