+3Our Agents want to crate their own filters and get a quick overview of them within their personal dashboard. It would be great if every Agent could personalize their own Dashboard and add Wigets just like what you can do with Team Dashboards.
Some of our Agents have special tasks and for them it would also be great to be able to monitor specific filter.
+3They can.
On the Tickets page you can create filters in many different ways. It would be good if you could have the same capability to filter tickets on the dashboard as well.
+14They can.
On the Tickets page you can create filters in many different ways. It would be good if you could have the same capability to filter tickets on the dashboard as well.
The dashboard widgets just represent ticket views.
You like to have more then one personal dashboard ?
+3Yes, we want be able to add a widget with the same capability to make personalized filters as on the tickets page.
+14Yes, we want be able to add a widget with the same capability to make personalized filters as on the tickets page.
If the agent can make more dashboards if they have the access.
I think to clarify what you looking for, post some screenshots.
+7
Are you sure the agent trying to add the widget has the list of saved filters stored on their side?
+3Yes, I tried it myself and the personalized list I do have on Tickets page is not available in the list I get in Dashbords widgets.
+14
They should be able to use custom ticket views in personal dashboards
I’m admin on this user I’m testing
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