Next to each email ticket there is a properties panel. In order for me to change the status of a ticket it currently requires me to enter a phone number and a service location (see attached screen shot), but this information is not necessary for. We don't even have different service locations. How can I make it so these fields re not required?
+7Hope that was helpful,
Karthik
+7Hello Charles,
I reached out to the team working on the FSM module and we've a solution for you. the FSM module isn't available for your plan. Therefore, the FSM module has already been disabled for your account.
You still see the fields the fields are still present in in your ticket fields. You can go to Admin > Ticket Fields > Ticket fields. It'll look like this:
You'll see the different ticket fields in your account. Please try removing the unnecessary ticket fields.
Hope this was helpful,
Karthik
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