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Phone Placeholder?

Related products:Freshdesk
  • Jan 31, 2013 8:18 PM UTC
  • 1 reply
  • 12 views
Contributor

I would like to be able to add requester's phone number to the Emails Sent to the Technicians. Is there a placeholder for those fields?


Thanks,

Ron Kramer

Consultants On Call

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You can use the placeholder {{ticket.requester.phone}} to render the user's phone number in the email notifications. You can find the list of all available placeholders here.


Cheers!

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