The default 'view' in Freshdesk is Card View. Those of us with lots of tickets often prefer Table View as it shows more information on the screen, and allows us to add columns, e.g. as we operate a B2B model rather than direct to end user, it's very useful for us to see the Company column.
I find that any time I open a ticket in a new tab or close my browser (or sometimes just randomly in the same browser/tab session) it defaults back to Card View, and I have to change it to Table View and add the Companies column back in.
Please allow us to select and save our own default view (including columns in Table View) rather than always defaulting to Card View.
