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Pinned note or response.

Related products:Freshdesk
  • August 29, 2017
  • 3 replies
  • 47 views
R
Contributor

Allow agents (permission based) to pin specific notes or response within a ticket to the top of the feed at all times. 

3 replies

aravind.sundararajan
Skilled Expert
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Hello Roberto,


Thank you for posting this on our community forums. Though the option to pin a note is not available, you would still be able to highlight certain text and add it to the Team Huddle widget on the ticket. Can you give this a try and see if it helps? Team Huddle


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Hello,


You can also use the Ticket Summary app to pin important information about the ticket. The app allows you to type and attach files about the ticket and places the note just below the ticket description for easy access.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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