+2I have seen the closed topic from 4 years ago with suggestions that don’t exist.
Please allow to pin a note to the top of a ticket so that we can keep an updated summary for clear visibility and understanding of long running tickets for example. This seems to be very simple to implement and such a common feature to have in a ticketing tool.
+2Please close it, just found the summary option ;) /c doesn’t work on it just FYI
In my opinion pinned notes are still a useful thing to be added.
Example: If there is a really important thing you have to keep in mind and have to remember after some further contact, you will be reminded by always seeing the pinned note(s).
In my opinion pinned notes are still a useful thing to be added.
Example: If there is a really important thing you have to keep in mind and have to remember after some further contact, you will be reminded by always seeing the pinned note(s).
Totally agree with this. It would really help - particularly for managers reviewing a ticket, or where it is passed between multiple teams
+2This is a feature that’s really missed by our teams as well since we switched to Freshservice as our ITSM system. We cannot be dependent on Freddy Summary feature.
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