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pinning important responses so they don't collapse

Related products:Freshdesk

Forum|Forum|12 years ago
July 16, 2014
1 reply
14 views

D

derek
Apprentice

I would like the options to pin certain replys or notes in the ticket view so they are always visible.

+12

aravind.sundararajan
Skilled Expert
Forum|Forum|8 years ago
June 1, 2018

Hello,

You'd be able to add a summary of the ticket and pin it to the top of the trail for other agents to spot it easily. All you've to do is to install this app from our marketplace :)

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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