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Pinning side menu while scrolling long pages

Related products:Freshdesk
  • February 26, 2012
  • 3 replies
  • 19 views
A
Apprentice
When scrolling tickets that have long threads of messages, the menu on the right does not follow.  This makes it difficult to use some of the tools in any other place but the top of the page.  This makes Inserting Solution URL or Content nearly impossible.

3 replies

M
Contributor
  • ms
  • Contributor
  • May 15, 2013
I guess this is still true for the new look: for long threads and long messages it would still be useful to have the menu on the side

 

annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hey Atul and Micah,


Thank you for posting on our forums.


Our team is currently working on fixing this issue and it should be getting better shortly. I know this has caused a lot of inconvenience for you. Sorry about that!


Keep writing to our Forums.


Thanks,

Annapoorna 

Head of Community
aravind.sundararajan
Skilled Expert
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Hello,


With the new MINT interface, even in case of long threads, the options at the top and the ticket properties section can be accessed anytime without having to scroll all the way up again. The ticket conversations are rendered inside a component whereas the other options are distinct and operate separately.


Cheers!

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