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New Idea

Placeholder for Agent signature in automation emails

Related products:Freshdesk
  • February 16, 2023
  • 0 replies
  • 40 views

Agnes Fuchs
Apprentice
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A placeholder {{ticket.agent.​signature}} for the agent's signature would be nice, I mean the same signature as in the profile settings.

It would be used to create automated emails with the agent signature. The advantage would be as follows: The customer receives all e-mails about the solved ticket with the same signature of the assigned agent.