Placeholder request for Portal URL.

Related products: Freshdesk Support Desk

I am unable to find a Placeholder for 'product specific url' ie. The Portal URL, not the {{ticket.portal_url}}. If this exists what is it, if not please add this.

Thanks,
Neville 

Up until 20 minutes ago I had {{ticket.product_description}} set up as our domain name so we could input www.{{ticket.product_description}}.com/account etc


Everything had looked fine, when the canned response appeared in the ticket reply it correctly read our domain. However the actual hyperlink actually links to www.{{ticket.product_description}}.com/account


Really messed up a couple of months worth of work and put a big downer on the way we utilize the service. Not having this feature fixed will drastically affect our chances of renewing Freshdesk.


https://support.freshdesk.com/support/tickets/2914030

Need my fresdesk url in order to complete a refund.




Hello,


Apologies for the delay in reply!


@MattAre you still facing trouble with the placeholders? If yes, please write to support(at)freshdesk.com and one of our support folks will assist you further on this.


@Gospellove0 To know your Freshdesk URL, please navigate to https://freshdesk.com/login and click on "Forgot your helpdesk name". Enter the agent email address and the list of Freshdesk URLs associated with the agent email address will be mailed


Cheers!