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Placeholders for 2nd Second Level Custom Fields

Related products:Freshdesk
  • April 11, 2013
  • 3 replies
  • 19 views
G
Apprentice

Dependent Fields are great!  Now I just need a placeholder for more than just the primary level custom field.


For example:  

 Dependent Field Called “Company” 

 Level 1 = Company 

 Level 2 = Site   

 {{ticket.company}}  works as a placeholder

 {{ticket.site}} does not work

 {{ticket.company.site}} does not work either

3 replies

annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hey GSmith,


Thank you for posting on our Forums. 


I understand that this is one of the must-haves and I have passed this to our Product Management team. 


We will surely try and address this soon. 


Thanks,

Annapoorna 

Head of Community
I
Contributor
  • igreenhalgh
  • Contributor
  • March 5, 2014

Hi there!  Any word on this?  I actually just noticed this omission in my placeholders.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The placeholders for the custom fields including the 3rd level dependant field values are available. Click on the inverted triangle icon next to the dependant field label to choose the 2nd or 3rd level fields.



Cheers!

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