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Placeholders in Automation

Related products:Freshdesk
  • December 5, 2013
  • 3 replies
  • 41 views

It would be great to have the insert placeholder functionality available in note creation as well. I have a number of scenarios that create notes for logging communication (left voicemail, sent text, etc.) These notes would be more useful if some of the placeholder information could be added to rule's actions.

3 replies

aravind.sundararajan
Skilled Expert
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Hello,


You can now insert placeholder values in the Add note action using Scenario Automations.




geebranz
  • March 9, 2021

Placeholders button pls

 

 

 

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Art B CS
Apprentice
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  • Apprentice
  • September 8, 2023

Please add placeholders button to Automation emails. If that’s not an option, can a list of fields, or a link to a list, be added to the sidebar?