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New Idea

Please add "Resolved date" column in ticket view

Related products:Freshservice
  • July 11, 2022
  • 1 reply
  • 41 views
M
Skilled Expert
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HI,

Is it possible to implement a .Resolved Date” column in the ticket list?

Its possible inside tables in analytics, but it can be really, really useful in the ticket view with all actual columns “filters”


Thanks and have a nice day.


**Sorry for my english, I’m french**

    1 reply

    R
    Active Contributor
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    • rbarney
    • Active Contributor
    • December 8, 2022

    A dedicated resolution field would also be nice so that it so a rule could be in place to mandate a resolution when a ticket is set to resolved and then the resolution date could be populated at the same time.  While we have processes in place, we have no way to enforce them in the application since there is only the concept of a public/private note.  Adding a custom field limits you to the content being on the right side bar which isn’t ideal.  

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