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Please add the average response time metric in Analytics

Related products:Freshdesk
  • July 23, 2021
  • 1 reply
  • 26 views

It would be great to have the average response time in the analytics as we have it in the current reports. 

 

We have been looking to this metric and based our targets around this and we would really want to continue being able to check this number. 

 

BR,

 

Rafael

1 reply

Amrit Mishra
Contributor
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  • Contributor
  • April 19, 2024

@Rafael Vazquez The average response time is available in calendar hours and business hours to be used in reports and widgets. Please see the screenshot below. Could you please check if this works for you?