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Please include Dispatch'r actions in Activity Log

Related products:Freshdesk
  • July 14, 2012
  • 7 replies
  • 45 views
J
Contributor
I'm looking at a ticket and I don't know why it was assigned to the group that it was. It would be useful if the Activity Log (perhaps only in a Detail view) would show which rule was applied and what the actions were that were taken as a result.

7 replies

V
Contributor
  • vinicius
  • Contributor
  • February 15, 2014

+1 for this!

M
Contributor
  • marc_11439
  • Contributor
  • February 16, 2014

Even better, allow for "full" activity logging of Dispatch'r (and other automations) to show the rules that fire and the results. Sometimes its as important to know which rules were evaluated and didn't fire!

S
Apprentice
  • sean.whyment
  • Apprentice
  • February 18, 2014

+1 on this, it's difficult to know what automations have been applied to a ticket if they're not included in the activity log. Also, where an automation sends an email to the customer it would be useful for our agents to be able to see the text of the email that was sent so they have the full picture of all communication that has taken place.

G
Community Debut
  • gmerizzi
  • Community Debut
  • April 26, 2016

+1

S
Community Debut
  • suzanna
  • Community Debut
  • June 27, 2016

+1. It's very difficult to debug dispatch'r rules without logging.

J
Apprentice
Forum|alt.badge.img+1
4 years seems like an awfully long time to wait for something this essential :/

 

S
Contributor

Hello all,


Thanks for waiting patiently for this feature - we are happy to announce that automation rules are also included in Ticket activities now.


https://support.freshdesk.com/support/solutions/articles/37589-viewing-ticket-activity-history


If you would like to enable it for your account immediately, write to us at support@freshdesk.com


Thanks for your continued support.

Sudha


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