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New Idea

Please include source info into the merge note, i.e. email & time of creation

Related products:Freshcaller
  • March 13, 2023
  • 0 replies
  • 12 views

reuven
Skilled Expert
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With multiple merges, often from different email sources, since the source and time are not included in the merged note we can end up with a confusing mess, not clear which tickets (now notes) came in first or what order, and if it was from a different source.

 

This is much more important to import to the main ticket than the “subject”  and we would love to see it included every time.