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Possibility to rename "ticket"

Related products:Freshdesk
  • February 16, 2014
  • 2 replies
  • 27 views
V
Contributor

In our bussines, we refer to customer requests as "cases". It would be nice to keep using it...

2 replies

H
Community Debut
  • hakams
  • Community Debut
  • December 15, 2016

In our business we call it "Request", so it would be nice if we can change "ticket" to something else

T
Community Debut
  • tom_20897
  • Community Debut
  • July 7, 2020

Hi, was this ever resolved?

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