Skip to main content
New Idea

Possibility to use custom "From:" mail address in the Changes automators

Related products:Freshservice
  • February 22, 2024
  • 0 replies
  • 19 views

xTofC4Be
Apprentice
Forum|alt.badge.img+2

For incidents and service requests, you can configure automators to send mails from a custom specific mail address (when you have several addresses configured in your freshservice instance). This seems not to be possible with the changes automators.

We would like to send those notifications from another address than the standard address configured in our instance as we have a dedicated mailbox for change management.

Is it possible to add that feature in the changes management automators (feature request) ?