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Pre-populating tasks for Service Requests

Related products:Freshservice
  • October 17, 2017
  • 3 replies
  • 28 views

I was wondering if there was any way to attach a certain list of predetermined tasks to certain service requests. I would like to add tasks for agents to complete that are assigned to on-boarding service requests when they come in. For example, deploy laptop, setup phone, setup desk, etc.

3 replies