I would like to be able to calculate the number of predefined answers my technicians use, but this is not possible via Analitycs
After some research, I know it’s possible on Freshdesk. Can you do the same thing for Freshservice?
Submitted
Predefined response analysis
+1
+8- Top Contributor ⭐
We have large set of canned responses. I agree it would be helpful to have analytics to show which ones are actively being used.
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